Privacy policy

AI Joe, LLC, doing business as AI Joe Claims (“AI Joe,” “we,” “us,” or “our”), respects your privacy. This policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to aijoeclaims.com, pathfinder.aijoeclaims.com, our intake and document tools, and our phone, email, and text communications (together, the “Services”).

We are a veteran-owned company, and we handle your service history, health information, and documents the way we would want our own handled.

1. Information we collect

1.1 Information you give us

• Contact details: name, email address, phone number, mailing address.
• Military service details: branch, dates of service, job/MOS, deployments, discharge status.
• VA claim information: current rating, claim history, VA decisions and letters you share with us.
• Health information: symptoms you describe, treatment history, and how they affect your daily life and work. We use what you tell us to help you identify conditions you may be able to claim. We do not diagnose any condition.
• Government identifiers: your Social Security number (the VA usually uses it as your VA file number) and, where needed, other identifiers on your documents.
• Documents you upload: such as your DD-214, medical records, VA decision letters, and statements from family or fellow service members.
• Payment information: processed by our payment providers (Stripe, PayPal). We do not store your full card or bank account number.
• Communications: calls, texts, emails, and messages with our team. Calls may be recorded for quality and training where permitted by law, and we will tell you when a call is recorded.

Everything in Section 1.1 is voluntary. You choose what to share with us. If you choose not to share something, we may not be able to prepare part of your report or documents.

1.2 Information collected automatically

When you use our websites, we and our service providers automatically collect device and usage information. This includes IP address, browser and device type, operating system, pages viewed, links clicked, the ad or website that referred you, and approximate location derived from IP address. We collect it with cookies, pixels, and similar technologies (see Section 5).

1.3 Information from others

We may receive information from advertising platforms (for example, that you clicked one of our ads) and from people you authorize to share information with us.

2. How we use your information

We use your information to:

• Provide the Services: generate your free claim strategy report, prepare your claim documents, prepare you for your C&P exam and provider visits, and support you after you file;
• Communicate with you: by phone, email, and text, about your report, appointments, documents, payments, and claim;
• Process payments and keep business and tax records;
• Improve the Services: for example, measuring which pages and steps are confusing, and checking the quality of our work;
• Market our Services: including measuring and improving our advertising (see Section 6);
• Keep the Services secure: prevent fraud and abuse, and troubleshoot problems; and
• Comply with law and protect our rights and the rights of others.

We do not use your health information, claim details, or documents for advertising.

3. How we use AI

We use artificial intelligence tools, together with human review by our team, to help generate your claim strategy report and to help prepare documents. Your information is sent to AI service providers (currently OpenAI and Anthropic) only to perform these tasks for you. We use these providers under terms that do not permit them to use your information to train their models. AI output does not replace your judgment or the advice of a licensed professional. The documents we prepare are not medical opinions or legal advice.

4. What we do not do

• We do not sell your personal information.
• We do not share your health information, claim details, or documents with advertisers.
• We never ask for your VA.gov, ID.me, or Login.gov password, and we never log in to your VA account.
• We do not share your SMS opt-in or phone number with anyone for their own marketing (see Section 8).

5. Cookies, pixels, and analytics

We use cookies, pixels, and similar technologies to operate our websites, remember your progress, keep the Services secure, understand how people use our pages, and measure our advertising. These include:

• Meta Pixel and Conversions API (Meta Platforms, Inc.): to measure ad results and show our ads to people likely to be interested (see Section 6);
• Analytics tools such as Google Analytics and Microsoft Clarity: to understand how visitors use our pages. Session-analytics tools may record clicks, scrolling, and page interactions.

You can block or delete cookies in your browser settings. Some features may not work without them. You can also limit ad tracking in your device settings and in Meta’s ad preferences (facebook.com/adpreferences).

6. Advertising and marketing

6.1 Marketing messages

We may send you emails and texts about our Services. You can opt out of marketing email by clicking “unsubscribe” in any email, and opt out of texts by replying STOP. We will still send messages needed to provide a service you bought (for example, appointment and document reminders) unless you opt out of those too.

6.2 Advertising measurement

We advertise on Meta (Facebook and Instagram). To measure and improve those ads, we share with Meta:

• That an event happened, such as a page view, a completed survey, a booked call, or a purchase;
• Ad click identifiers and similar technical data; and
• Your contact details (such as email address, phone number, and address) in hashed (scrambled) form, so Meta can match the event to an ad it showed you.

We never send Meta your symptoms, health information, VA rating, survey answers, or documents. Meta receives only the hashed contact details and event information described above.

Some state laws treat this kind of advertising data-sharing as “sharing” personal information. To opt out, email [email protected] with the subject “Do not share.”

7. Who we share information with

We share personal information only as described here.

Service providers that work for us under contract and may use your information only to provide services to us:

Others, only when needed:

• People you ask us to share with, such as a family member or a representative you name;
• Legal and safety: to comply with law, a subpoena, or court order; to protect anyone’s safety, including in an emergency; or to protect our rights; and
• Business transfers: if AI Joe is merged, reorganized, or sold, your information may transfer to the successor, subject to this policy.

We may share information that has been aggregated or de-identified so it cannot reasonably identify you, and we will not try to re-identify it.

8. Text messages (SMS)

When you provide your phone number and opt in, we use your phone number and consent records to send texts about your Pathfinder report, appointments, documents, payments, and next steps. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, or HELP for help, or contact [email protected] or (530) 426-2509.

We do not sell, rent, or share your phone number, SMS opt-in data, or SMS consent with third parties or affiliates for their marketing or promotional purposes. We share them only with service providers that deliver messages or operate our Services for us, to keep compliance records, or as required by law.

9. How long we keep information

If you ask us to delete your information, we delete it within 30 days of verifying your request, except what the law requires us to keep.

10. Your choices and rights

AI Joe is not currently subject to the California Consumer Privacy Act (CCPA) because we do not meet its thresholds. We choose to offer these rights to all our customers anyway:

• Access: ask for a copy of the personal information we hold about you;
• Correction: ask us to fix inaccurate information;
• Deletion: ask us to delete your information, subject to legal exceptions;
• Opt out of marketing messages and of advertising data-sharing (Section 6); and
• Non-discrimination: we will not treat you differently for using these rights.

To make a request, email [email protected] or call (530) 426-2509. We will verify your identity before acting and respond within 45 days, extendable once by 45 days if we tell you why. If you live in a state that gives you additional privacy rights, we will honor them as required by that state’s law.

11. How we protect your information

AI Joe is not a healthcare provider or health plan, so HIPAA does not legally apply to us. We protect your health information as if it did: we use safeguards modeled on HIPAA’s security standards, including encryption in transit and at rest, access limited to team members who need it, multi-factor authentication on our systems, and activity logging. Your report and upload links are signed and expire. No system is completely secure, so we cannot guarantee absolute security. Email and text are not fully secure channels. Please use our secure upload link, not email, to send medical records or your SSN.

If a breach affects your personal information, we will notify you as required by law.

12. Children

The Services are for adults 18 and older. We do not knowingly collect information from children under 13.

13. Changes to this policy

We may update this policy. We will post the new version with a new effective date, and for material changes we will notify customers by email or a notice on our website.

14. Contact us

AI Joe, LLC (AI Joe Claims)
[email protected] · (530) 426-2509

If you need this policy in another format because of a disability, contact [email protected].